In July 2018, an amendment to the Heavy Vehicle National Law (HVNL) will come into force to ensure that every party in the heavy vehicle transport supply chain has a duty to ensure the safety of their transport activities. The changes will align the HVNL with current WHS legislation. This means that all parties in the chain have a primary duty...
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During a crisis, it's make or break for your organisation's reputation. In order to 'make it', you need a clear and effective crisis management plan, a social media management plan and a strong spokesperson. With these three elements and a bit of luck, not only will you minimise the damage to your reputation, you may actually strengthen it. Be available...
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With good reason, Australian workplaces have historically been preoccupied with physical health and perhaps considered mental health and wellness to be a discretionary item. The workplace is a prime location for mental health prevention and interventions, but strategies need to be tailored to the values of individuals and the organisation alike. Over a five-year period from 2012 to 2016, the...
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In this blog we introduce Bite Communications who are part of the Victual Recall Expert Panel, providing clients with support in PR and social media crisis response. Social media allows your company to communicate directly with its customers like never before. Not only do you control the content; you can speak directly and immediately with customers and build...
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If a recall were to happen tonight – would your company be ready to respond? No one is immune from a food safety crisis and its ripple effects on consumers, stakeholders and hard-earned reputations. Most likely, you have been fortunate so far and the only recall you may have experienced is in a mock recall. But, be prepared. How would...
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How would you feel if we were to tell you that it is possible to transform a Product Recall - the well-known number one risk in the food and beverage industry - into an opportunity? If you’ve been involved in the food and beverage industry for any length of time, you will most definitely have a recall story. Product recalls...
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Let’s be honest, there is a lot of confusion surrounding food recalls - ranging from how to prevent them from occurring, to the best way to manage these unfortunate events. Studies demonstrate that most food and beverage businesses have recall plans, but many businesses still operate by burying their heads in the sand and hoping that a recall won’t happen....
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We’ve all heard of the fatal consequences a food and beverage recall can have on a business. Australia’s high standard for food and beverage quality management systems assure we are well placed to prevent these incidents from occurring. However, in 2016, there were 72 recalls reported and this number is continuing to rise. Of course it is imperative to do...
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The complexities of a recall event can have a wide-reaching impact on a business, as it can carry a potential loss of revenue, productivity, business relationships, and a long-term decline in the company’s public image. With these insights in mind, and the knowledge that recalls over the past ten years are increasing, we wondered just how prepared the Australian food…
Last month, four lives were cut tragically short in an accident on the Thunder River Rapids ride at the Dreamworld theme park. Since then, serious concerns have been raised about the actions of the board, particularly concerning their handling of the tragedy itself. Regular equipment breakdowns and an inexperienced employee left in charge have led to accusations the company didn’t…
